Refund Policy
Our vision is to create a better digital world.
Antminer Solution LTD values customer satisfaction. This Refund Policy explains the conditions under which refunds are issued for products and services purchased through antminer Solution LTD website. www.antminer.website
Products Covered
Eligible for Refunds
- Brand new miners sold from our company
- Defective or Damaged on Arrival
- Incorrect Product Shipped
Not Covered
- Used, refurbished, or third-party products
- Hosting services (except service failure)
- Repair services (except our error)
Eligibility for Refund
Eligibility Requirements
Timeframe
Request within 7 calendar days of receiving product
Condition
Product must be unused in original packaging
Proof of Purchase
Invoice or order confirmation required
Shipping Method
Return via authorized shipping channels
Not Eligible for Refund
Products damaged by customer or improper installation
Products missing original packaging or accessories
Pre-orders that have shipped or are in transit
Non-Refundable Items
Hosting Services
Service fees (unless service failure occurs)
Repair Services
Charges (unless due to error by Antminer LTD)
Shipping Fees
Unless refund is due to shipping error
Custom & Pre-orders
Where product has been allocated
Refund Process
Submit Request
Email Sale@antminer.website within eligible timeframe
Include order number, product details, and reason
Approval & Instructions
Once approved, return instructions provided
Return & Inspection
Return product, we receive and inspect
Refund Processing
Refund processed to original payment method
Takes 5–10 business days
Partial Refunds
When Issued
Partial refunds may be issued if:
Cancellations
Before Shipment
Orders can be canceled by contacting Sales@antminer.website
After Shipment
Orders already shipped cannot be canceled; standard return and refund rules apply
Shipping Costs
Customer Responsibility
Customers responsible for return shipping fees
Our Responsibility
We cover shipping if refund is due to our error (wrong product, defective product, or shipping error)
Contact Information
Company Address
Antminer LTD
Building 25, North Olympic Science & Technology Park
Baosheng South Road, Haidian District
Beijing, 100029, China
